1. Satisfaction Guarantee
If you are not completely satisfied with our service, you may request a full refund within the first 14 days of your initial subscription purchase.
This applies to both monthly and annual plans. No questions asked, though we'd love your feedback.
2. How to Request a Refund
To request a refund, please contact our support team at support@hypr.com with your account email address.
We will process your refund within 5-10 business days. The funds will be returned to your original payment method.
3. Pro-rated Refunds
After the initial 14-day period, we generally do not offer refunds for partial months of service. However, if you have an annual plan and wish to cancel early, please reach out to us, and we may be able to offer a pro-rated refund for unused months on a case-by-case basis.
4. Enterprise Contracts
Refunds for Enterprise agreements are governed by the specific terms in your Master Services Agreement (MSA) or Statement of Work (SOW). Please refer to your contract or account manager for details.